Customer Delight

Since 1963, TAFE’s Product Training Centre has been playing an integral part in supporting TAFE’s multi-fold growth over the decades by integrating learning and hands-on training modules for the service staff to provide its customers with quality after sales service.
With the needs of customers changing, staying ahead of times is crucial to stay relevant. Over the years, PTC has introduced several programs that facilitate knowledge sharing, ensuring that the technicians and service staff always have access to knowledge.
PTC recently launched a two-day refresher training program for aftermarket private tractor mechanics which aimed at educating the participants about the tractor – its parts like the common and special parts, and the procedure to remove and fit the same. They were also trained on some of the latest changes in the aggregates and adjustments. The training ensures that TAFE customers receive the best service from the technicians and around 338 private tractor mechanics have been trained so far and the training has been well received.
Additionally, TAFE has started training programs for tractor models MF 6028 and MF 2635 at their PTC centers, and also one for the field team dealing with the new IPTO (Independent Power Take Off).
A mechanic skill level competition was organized in Bihar and Jharkhand for PTC trained mechanics where their skill levels were evaluated to encourage them to improve their skills, which was marked by the attendance of about 35 mechanics. The competition comprised of objective-type questions based on repair and maintenance of tractors and the top three scorers were awarded and recognized.
335 dealership technicians from various dealerships across India have successfully completed the basic product training programs and new product training programs; and 593 TAFE personnel from across functions, technical and non-technical teams have successfully completed various training programs at PTC up to March 2018. Apart from this, various electrical models and wiring diagrams have also been introduced in the electrical section for easy understanding of the trainees.
The Product Training Centre is TAFE’s commitment to Cultivating the World and ensuring that customers get the best after sales service. With its expertise, training programs and evolving teaching methods, PTC is paving the way for a one of a kind customer satisfaction experience.